Current Tenants

Making any changes to the unit without permission is strictly prohibited in your rental agreement and may be grounds for eviction. Please obtain prior written approval from Palm Property Management before making any changes to the property.

If you decide to move out prior to the end of the lease term then you will be required to give us 60 days written notice, pay rent through that 60 day notice period, and leave the property in a clean and “rent ready” condition. There may be an early termination fee that will apply. 

Pest control is the tenant's responsibility.

Fill out a repair request available on your online tenant portal under "request maintenance". Please provide detailed information and photos if possible. This will ensure that your maintenance request is completed in a timely manner.

Rent is due on the 1st of every month and late after the 5th. On the morning of the 6th there will be a 10% late fee assessed to your rent. For your convenience, we offer rent payments online as well as a drop box at our office for after-hours payments. WE DO NOT ACCEPT CASH. Tenants can make payments in a few different ways.

1. Payment can be completed online! Simply log into your Tenant Portal, select Make Payment, and enter the necessary information. There is no service charge for online payments unless you use a credit card.
2. Payment may also be mailed to:
3. Payment can be brought into the office at the address on our home page during business hours. We are open Monday-Friday 8am-5pm.

All maintenance issues are different, we ask that you use your best judgment in assessing whether the situation is an emergency or not. Below is a list of some of the general issues that may constitute an emergency.

1. Personal Injury: Contact 911 immediately.
2. Fire: Contact 911 immediately. Then notify The Charleston Property Company.
3. Flood: If there is flooding in your home, please call our office immediately.
4. Heat: If the heat in your home is not working, please call our office.
5. Water: If the water in your home is not working at all, please call your local water provider, and then contact our office immediately. If the hot water in your home is not working, please contact our office only if it cannot wait until the next business day.
6. Plugged Toilet: This is only considered an emergency if the plugged toilet is the only toilet in your home. Please try to use a plunger before contacting our office.

We have a process for getting approval on ALL animals. To be approved you, will need to complete the pet screening at: https://palmpropertymgt.petscreening.com/ , and fill out the screening form for each animal. There is a small fee for processing this through our pet-screening vendor. Please be aware that there are breed restrictions, for more details please contact our office. Once you submit the screening, then the results will be provided to our company with their determination. A non-refundable pet fee and a lease addendum will be required after approval, prior the animal(s) being added to your home.

Most properties are prohibited from installing satellite dishes on the building. Please call our office for information regarding your property. DO NOT INSTALL A DISH WITHOUT PERMISSION. We will have a form you must fill out for this request.

Prior to your lease ending, we will contact you regarding a possible lease renewal. If you choose to move out at the end of your lease, please first review your lease terms which are found in your online portal. If you have additional questions, please submit them in an email to the office.

Paying rent on time is your primary responsibility. We have provided you a list in your lease of your tenant responsibilities.

The first step should be to turn your water off, if possible. Following that, Fill out a repair request available on your online tenant portal under "request maintenance”. If a plumbing emergency happens after hours, please call our office by leaving a voicemail on the office phone. Someone will be in touch with you as soon as possible.

In most cases the 9-volt or lithium battery in your smoke detector needs to be changed. These can be purchased at your local market or hardware store. If you can not reach the smoke detector due to vaulted ceilings, please complete a maintenance request form. IT IS ILLEGAL TO DISCONNECT YOUR SMOKE DETECTOR.

Unfortunately, lockouts are not considered an emergency. We do everything we can to help avoid you locking yourself out. Therefore, the only reason will be if you have lost your key. If you are locked out after hours, you will need to contact a locksmith at your own expense. If you are locked out during office hours our Property Manager will meet you and let you in, there will be a $35 charge. In most cases we will be able to provide you with a new key for a fee.

We provided an inspection report to you, on this form please note any discrepancies within seven days of move in. Please submit a repair request available on your online tenant portal under "request maintenance". Please provide detailed information and photos.

The party responsible for lawn care is always designated in each lease we sign.  In most cases the tenant is responsible to maintain the premises and provide lawn care unless specified in the lease.  In other cases, particularly condos, townhomes, and complexes lawn care and maintenance is provided through the HOA.

You will be billed for repairs if the repair was a direct result of actions that were the tenant’s responsibility. Remember tenants are also responsible for damages done by their guests.

Yes! Residents can transfer apartments! We are so happy that you want to stay in the Palm Family! We do have to treat new and returning the residents the same, which means that you will need to go though the application process again! Get in touch with our Leasing Manager at leasing@palmpropertymgt.com for details!

We're so glad that you want to stay! Our Leasing Team sends out emails the month before your lease expires! Check your email and reply to start that process!

Get in touch with our Leasing Team, but first- make sure that your roommate submits put their notice in through the online tenant portal! 

If you are staying and need a new roommate, we can get you a link so your new roommate can apply! 

If you qualify on your own and just want to take over the lease, we will simply draft you an update of your lease for you to sign! This  will not extend the length of the lease, but will just update the terms! 

Of course, once you've completed at least one annual cycle, you can renew on a shorter lease, or go month-to-month with Property Owner approval! Contact our Leasing Team for details!